{"id":3,"date":"2025-12-25T21:23:28","date_gmt":"2025-12-25T21:23:28","guid":{"rendered":"https:\/\/mkluxconcierge.co.uk\/?page_id=3"},"modified":"2026-01-05T20:05:59","modified_gmt":"2026-01-05T20:05:59","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/mkluxconcierge.co.uk\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p><em>(Last updated: January 2026)<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Who we are<\/strong><\/h2>\n\n\n\n<p><strong>MK LUX Concierge<\/strong>&nbsp;(\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) provides concierge, chauffeur hire, self-drive vehicle hire, personal shopping, event bookings and related services.<\/p>\n\n\n\n<p>We act as a&nbsp;<strong>data controller<\/strong>&nbsp;for the personal data we collect.<\/p>\n\n\n\n<p><strong>Company name:<\/strong>&nbsp;MK LUX Concierge<\/p>\n\n\n\n<p><strong>Email:<\/strong>\u00a0info@mkluxconcierge.co.uk<\/p>\n\n\n\n<p>If you have questions about this Privacy Policy, please contact us at:\u00a0info@mkluxconcierge.co.uk <\/p>\n\n\n\n<p>You also have the right to complain to the&nbsp;<strong>Information Commissioner\u2019s Office (ICO)<\/strong>&nbsp;(see Section 16).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. The data we collect<\/strong><\/h2>\n\n\n\n<p>We only collect information that is necessary for providing our services, complying with law, and running our business.<\/p>\n\n\n\n<p>We may collect:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Identity &amp; contact details<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>full name<\/li>\n\n\n\n<li>date of birth<\/li>\n\n\n\n<li>postal address<\/li>\n\n\n\n<li>email address<\/li>\n\n\n\n<li>phone number<\/li>\n\n\n\n<li>nationality<\/li>\n\n\n\n<li>driving licence details (and copies)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Booking &amp; service information<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>booking history<\/li>\n\n\n\n<li>vehicle hire details<\/li>\n\n\n\n<li>chauffeur service details<\/li>\n\n\n\n<li>travel, event, and reservation preferences<\/li>\n\n\n\n<li>communications with us (calls, emails, messages)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Financial &amp; payment information<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>card details processed securely by Stripe (we\u00a0<strong>do not store full card numbers<\/strong>)<\/li>\n\n\n\n<li>bank transfer details (account name, IBAN\/sort code, reference)<\/li>\n\n\n\n<li>invoices, receipts, and transaction records<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Verification &amp; compliance<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ID documents (passports, licences, proof of address)<\/li>\n\n\n\n<li>fraud and risk checks<\/li>\n\n\n\n<li>insurance and claims data<\/li>\n\n\n\n<li>records required by law (KYC\/AML where applicable)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Technical data<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>device type<\/li>\n\n\n\n<li>browser and usage information (for analytics, security and site performance)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Vehicle-related data (if using our vehicles)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>mileage<\/li>\n\n\n\n<li>damage\/incident reports<\/li>\n\n\n\n<li>telematics data where installed (speed, location, usage) \u2014\u00a0<strong>only if necessary and legally permitted<\/strong><\/li>\n<\/ul>\n\n\n\n<p>We&nbsp;<strong>do not knowingly collect children\u2019s data<\/strong>&nbsp;unless legally required (e.g., for insurance claims) and only with parental consent.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. How we collect your data<\/strong><\/h2>\n\n\n\n<p>We collect data when you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>make an enquiry or booking<\/li>\n\n\n\n<li>communicate with us<\/li>\n\n\n\n<li>pay via Stripe or bank transfer<\/li>\n\n\n\n<li>provide ID or documents<\/li>\n\n\n\n<li>interact with our website<\/li>\n\n\n\n<li>work with us as a supplier or partner<\/li>\n\n\n\n<li>are involved in a booking arranged through us<\/li>\n<\/ul>\n\n\n\n<p>We may also receive information from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stripe and other payment providers<\/li>\n\n\n\n<li>fraud prevention and credit reference agencies<\/li>\n\n\n\n<li>insurance providers<\/li>\n\n\n\n<li>our suppliers (e.g., vehicle partners, hotels, clubs, restaurants)<\/li>\n\n\n\n<li>publicly available sources where appropriate<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Why we use your data (lawful bases)<\/strong><\/h2>\n\n\n\n<p>We process your data under the following lawful bases:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>a)&nbsp;<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contract<\/strong><\/h3>\n\n\n\n<p>To provide services you request, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>managing bookings<\/li>\n\n\n\n<li>arranging vehicles and reservations<\/li>\n\n\n\n<li>processing payments and refunds<\/li>\n\n\n\n<li>communicating about services<\/li>\n\n\n\n<li>handling deposits and damages<\/li>\n\n\n\n<li>customer support<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>b)&nbsp;<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Legitimate interests<\/strong><\/h3>\n\n\n\n<p>Where it is necessary and does not override your rights, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>protecting our business and customers<\/li>\n\n\n\n<li>preventing fraud and misuse<\/li>\n\n\n\n<li>managing disputes and claims<\/li>\n\n\n\n<li>keeping records<\/li>\n\n\n\n<li>marketing to existing customers (with opt-out)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>c)&nbsp;<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Legal obligations<\/strong><\/h3>\n\n\n\n<p>To comply with UK law, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tax and accounting<\/li>\n\n\n\n<li>insurance obligations<\/li>\n\n\n\n<li>anti-fraud and KYC checks<\/li>\n\n\n\n<li>responding to lawful requests from authorities<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>d)&nbsp;<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Consent<\/strong><\/h3>\n\n\n\n<p>Where we rely on consent (e.g., marketing to non-customers), you may withdraw it at any time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Payments, Stripe &amp; bank transfers<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Stripe<\/strong><\/h3>\n\n\n\n<p>Card payments are processed securely by&nbsp;<strong>Stripe<\/strong>.<\/p>\n\n\n\n<p>Stripe acts as an&nbsp;<strong>independent controller<\/strong>&nbsp;for payment data.<\/p>\n\n\n\n<p>We do&nbsp;<strong>not<\/strong>&nbsp;store full card details.<\/p>\n\n\n\n<p>For more information, see Stripe\u2019s privacy policy:&nbsp;<strong>https:\/\/stripe.com\/privacy<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bank transfers (in and out)<\/strong><\/h3>\n\n\n\n<p>When you pay or receive money by bank transfer, we may process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>your bank account name<\/li>\n\n\n\n<li>account number \/ IBAN \/ sort code<\/li>\n\n\n\n<li>transaction references and records<\/li>\n<\/ul>\n\n\n\n<p>We only use this to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>process payments and refunds<\/li>\n\n\n\n<li>reconcile accounts<\/li>\n\n\n\n<li>meet legal, tax, and anti-fraud obligations<\/li>\n<\/ul>\n\n\n\n<p>We do&nbsp;<strong>not<\/strong>&nbsp;share bank details with third parties except where required by law or essential service partners (e.g., accountants, banks).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Sharing your personal data<\/strong><\/h2>\n\n\n\n<p>We only share data when necessary and lawful, for example with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>vehicle suppliers and chauffeurs<\/li>\n\n\n\n<li>hotels, restaurants, venues, clubs and partners required to fulfil bookings<\/li>\n\n\n\n<li>payment processors (e.g., Stripe, banks)<\/li>\n\n\n\n<li>insurers and claims handlers<\/li>\n\n\n\n<li>IT and hosting providers<\/li>\n\n\n\n<li>professional advisers (accountants, lawyers)<\/li>\n\n\n\n<li>fraud prevention and credit reference agencies<\/li>\n\n\n\n<li>law enforcement or regulators where legally required<\/li>\n<\/ul>\n\n\n\n<p>We require all partners to process your data securely and only for permitted purposes.<\/p>\n\n\n\n<p>We&nbsp;<strong>never sell<\/strong>&nbsp;your personal data.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. International transfers<\/strong><\/h2>\n\n\n\n<p>Some partners and systems may be located outside the UK\/EEA.<\/p>\n\n\n\n<p>Where transfers occur, we ensure appropriate safeguards such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>adequacy regulations, or<\/li>\n\n\n\n<li>UK\/EEA Standard Contractual Clauses, or<\/li>\n\n\n\n<li>other lawful transfer mechanisms.<\/li>\n<\/ul>\n\n\n\n<p>You can request details of safeguards at any time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Data retention<\/strong><\/h2>\n\n\n\n<p>We retain data only as long as necessary for the purposes it was collected, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>bookings and contracts:\u00a0<strong>up to 6 years<\/strong>\u00a0(for tax and legal records)<\/li>\n\n\n\n<li>ID and verification records:\u00a0<strong>as required by law<\/strong><\/li>\n\n\n\n<li>marketing data: until you unsubscribe<\/li>\n\n\n\n<li>CCTV\/telematics (if used):\u00a0<strong>short, justified retention<\/strong>\u00a0only<\/li>\n<\/ul>\n\n\n\n<p>When data is no longer needed, we delete or anonymise it securely.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Security<\/strong><\/h2>\n\n\n\n<p>We take appropriate technical and organisational measures to protect data, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>encrypted systems<\/li>\n\n\n\n<li>secure access controls<\/li>\n\n\n\n<li>staff confidentiality obligations<\/li>\n\n\n\n<li>regular review of our security practices<\/li>\n<\/ul>\n\n\n\n<p>However, no system is completely secure \u2014 please notify us immediately of any suspected breach.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Marketing<\/strong><\/h2>\n\n\n\n<p>We may send marketing to existing customers under legitimate interest.<\/p>\n\n\n\n<p>For others, we rely on consent.<\/p>\n\n\n\n<p>You can opt out at any time by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>clicking unsubscribe, or<\/li>\n\n\n\n<li>contacting us at\u00a0info@mkluxconcierge.co.uk<\/li>\n<\/ul>\n\n\n\n<p>We do not use aggressive profiling or sell marketing lists.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Cookies &amp; analytics<\/strong><\/h2>\n\n\n\n<p>We may use cookies for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>website functionality<\/li>\n\n\n\n<li>security<\/li>\n\n\n\n<li>analytics<\/li>\n\n\n\n<li>improving user experience<\/li>\n<\/ul>\n\n\n\n<p>Where required, we obtain cookie consent and provide controls.<\/p>\n\n\n\n<p>See our&nbsp;<strong>Cookie Policy<\/strong>&nbsp;for details.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Automated decision-making<\/strong><\/h2>\n\n\n\n<p>We do not use automated decisions that significantly affect you.<\/p>\n\n\n\n<p>If we ever introduce such systems, you will be notified and given rights to challenge decisions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Your rights<\/strong><\/h2>\n\n\n\n<p>Under GDPR and UK GDPR you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>access your data<\/li>\n\n\n\n<li>correct inaccurate data<\/li>\n\n\n\n<li>delete data (where applicable)<\/li>\n\n\n\n<li>restrict processing<\/li>\n\n\n\n<li>object to processing<\/li>\n\n\n\n<li>withdraw consent<\/li>\n\n\n\n<li>data portability<\/li>\n\n\n\n<li>complain to the ICO<\/li>\n<\/ul>\n\n\n\n<p>To exercise these rights, contact info@mkluxconcierge.co.uk<\/p>\n\n\n\n<p>We may need proof of identity before responding.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>14. CCTV \/ event security (if applicable)<\/strong><\/h2>\n\n\n\n<p>Some partner venues use CCTV for safety.<\/p>\n\n\n\n<p>Footage is controlled by the venue operator and processed under their policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>15. Changes to this policy<\/strong><\/h2>\n\n\n\n<p>We may update this policy from time to time.<\/p>\n\n\n\n<p>The latest version will always be published here with an updated date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>16. Complaints<\/strong><\/h2>\n\n\n\n<p>If you are unhappy about how we handle your data, please contact us first.<\/p>\n\n\n\n<p>You can also contact the UK Information Commissioner\u2019s Office (ICO):<\/p>\n\n\n\n<p><strong>www.ico.org.uk<\/strong><\/p>\n\n\n\n<p>Tel: 0303 123 1113<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>17. Contact us<\/strong><\/h2>\n\n\n\n<p>For privacy questions or requests:<\/p>\n\n\n\n<p><strong>Email:<\/strong>\u00a0info@mkluxconcierge.co.uk<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Last updated: January 2026) 1. Who we are MK LUX Concierge&nbsp;(\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) provides concierge, chauffeur hire, self-drive vehicle hire, personal shopping, event bookings and related services. We act as a&nbsp;data controller&nbsp;for the personal data we collect. Company name:&nbsp;MK LUX Concierge Email:\u00a0info@mkluxconcierge.co.uk If you have questions about this Privacy Policy, please contact us at:\u00a0info@mkluxconcierge.co.uk You [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":19,"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/19"}],"wp:attachment":[{"href":"https:\/\/mkluxconcierge.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}